MGP

Modernizing MGP’s Digital Workplace

MGP (Mutuelle Générale de la Police) sought to bridge the gap between their public-facing website and their internal intranet while maintaining a tight integration with their CRM. This project was a cornerstone of their digital transformation strategy, aimed at improving both employee productivity and member engagement.

Digital Transformation Path

The project involved a dual-track approach leveraging the power of Jahia 8:

1. Public Experience: We defined a better form user experience and implemented an advanced user profile and document management.
2. Internal Productivity: Building a modern intranet from the ground up on Jahia 8. This platform serves as a Digital Hub for employees, providing personalized content based on department and role.

Microsoft Dynamics 365 Integration

A key highlight was the real-time synchronization with Microsoft Dynamics 365. Gladtek developed custom API bridges that allow:

• Member Portals: Providing members with real-time updates on their claims directly within the Jahia-powered portal.
• Lead Generation: Seamless flow of information from web forms into the CRM for immediate follow-up by the sales team.
• Single Source of Truth: Ensuring that member data remains consistent across all platforms.

Key Successes

The project delivered a unified digital ecosystem for MGP:

• Centralized Management: Marketing and HR teams can now manage both public and private content from a single Jahia interface.
• Enhanced UX: A 50% improvement in intranet engagement within the first quarter after launch.
• Future-Ready: The API-first approach ensures that MGP can easily integrate future tools into their digital backbone.

Detailed Results

• Delivered new Jahia 8-based intranet redesign
• Developed API integration with Microsoft Dynamics 365
• Maintained ongoing CRM synchronization
• Enhanced digital experience for employees and customers